Privacy Policy
Zennara Clinic (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application. By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. Information We Collect 1.1 Personal Information
We collect personal information that you provide when you:
- Create an account (name, email, phone number, date of birth, gender)
- Register on our website or mobile app
- Book appointments or consultations
- Purchase products or services
- Upload profile pictures
- Contact customer support
- Provide any other optional information
1.2 Location Information
With your explicit permission, we collect location data ONLY when you actively use location features:
- Show nearby clinic branches
- Auto-fill delivery addresses
- Calculate accurate delivery times
- Provide personalized service recommendations
Important: We DO NOT track your location in the background. Location is only accessed when you tap “Use Current Location” or similar features in our mobile app.
1.3 Payment Information
Payment information is processed securely through Razorpay. We do not store your complete card details on our servers.
1.4 Usage Data
We automatically collect information about how you use our services, including:
- App and website features you access
- Time spent using our services
- Device information (OS version, device model)
- IP address and network information
- Cookies and browsing patterns
1.5 Cookies
We use cookies on our website to:
- Control ad displays
- Track usage patterns
- Deliver personalized content
- Record registration and personalization information
- Save your username and password for convenience
By accepting cookies, you benefit from convenient features. Please note that some portions of our website may not function properly if you choose to refuse cookies.
1.6 IP Address
Your IP address, associated with your internet service provider or network, may be used to:
- Diagnose server problems
- Gather demographic information
- Administer our website
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process appointments and orders
- Deliver the services you have requested
- Send booking confirmations and updates
- Process payments securely
- Provide customer support
- Send important notifications about your account
- Communicate with you about new features, products, or services
- Contact you via SMS or other means for customer service, updates, login details, and promotional information
- Personalize your experience
- Serve you relevant ads based on your needs and interests
- Prevent fraud and enhance security
- Improve our offerings based on your needs
3. Information Sharing
We do not sell your personal information or email address to third parties without your consent. We may share your information with:
3.1 Service Providers
- Payment processors (Razorpay)
- Cloud storage providers
- Email and SMS service providers
- Analytics services
- Third-party service providers who assist us in delivering services, maintaining technical aspects of our services, or providing forums and job search software
Note: Access by third-party service providers is strictly limited to the extent necessary for them to perform their services on our behalf.
3.2 Affiliates and Partners
We may share your information with our affiliates and carefully selected companies that we believe can offer you services and products of interest. While we strive to ensure that third parties follow appropriate privacy policies, we are not responsible for their actions or policies.
3.3 Advertisers
We may provide your information to our advertisers to serve you relevant ads based on your needs and interests.
3.4 Legal Requirements
We may disclose your information if:
- Required by law or legal proceedings
- Necessary to cooperate with police investigations or other legal proceedings
- Needed to protect our rights, property, or safety
In such cases, we will only disclose the information necessary to fulfill the legal obligations.
4. Third-Party Services
Our services use the following third-party services:
- Google Maps API – for location services
- Razorpay – for payment processing
- Expo Services – for app infrastructure
These services have their own privacy policies. We encourage you to review them.
External Links
Our website may contain links to external websites that we believe may be of interest to our visitors. We are not responsible for the privacy practices of these external sites and recommend reviewing their user and privacy policies before using them.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encrypted data transmission (HTTPS)
- Secure authentication tokens
- Regular security audits
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. App Permissions
Our mobile app requests the following permissions. You can grant or deny them at any time:
Camera Permission
- Purpose: Take profile photos
- When: Only when you choose “Take Photo”
- Control: You can revoke in device settings
Photo Library Permission
- Purpose: Select profile pictures from your gallery
- When: Only when you choose “Choose from Library”
- Control: You can revoke in device settings
Location Permission
- Purpose: Show nearby clinics and auto-fill addresses
- When: Only when you use location features
- Background: We DO NOT track location in background
- Control: You can revoke in device settings
7. Your Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Delete your account and data (Profile → Account Settings)
- Revoke app permissions anytime in device settings
- Opt-out of marketing communications
- Withdraw consent for data processing
- Refuse cookies (though some website features may not function properly)
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal data within 30 days, except where we are required to retain it by law.
9. Registration and User Status
When you register on our website or mobile app, you are no longer anonymous to us. This allows us to provide you with personalized services, customer support, and relevant updates.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of any significant changes through the app, website, or via email. Your continued use of our services after changes indicates acceptance of the updated policy.
We will not materially change how we handle previously collected information without providing notice and obtaining your consent, where required by applicable laws. We encourage you to review this Policy regularly to stay informed about our current privacy practices.
12. Consent
By using our website and mobile application, you:
- Agree to the terms set out in this Privacy Policy
- Understand and consent to the collection, use, and disclosure of your personal information as described herein
- Consent to the collection, storage, and use of your personal information in accordance with this Privacy Policy
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
General Inquiries:
- Email: [email protected]
- Phone: +91 7070701088
Privacy Concerns:
- Email: [email protected]
Our Clinic: Zennara Clinic
Hyderabad, Telangana, India
For branch-specific contact information, please visit the Help & Support section in the app or website.